How can we help you?

Our customer care team is available Monday through Friday for all customer service and general inquiries. You can reach us by email at shop@aircarbon.com. Please include as much information as possible, including screenshots, if relevant.

For fast check-out, you do not need an account to purchase products. However, we recommend that you do create an account while placing an order so that you can enjoy the following benefits through your Covalent account:
• Track your orders and view previous purchases
• Request an exchange or process a return directly from your account
• Conveniently save your address and card details for future purchases

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay.

Covalent charges applicable local and state sales taxes as required by law.

To cancel an order you recently completed, please contact customer service at customercare@covalentfashion.com as soon as possible. We will do everything we can to accommodate your request. However, because our system is designed to fulfill orders quickly, we generally cannot cancel or change an order once it has entered the shipping process.

For your security and protection, if your order is flagged as potentially fraudulent, or we find something suspicious regarding your order, we will email or call you to verify your information.
• Track your orders and view previous purchases
• Request an exchange or process a return directly from your account
• Conveniently save your address and card details for future purchases

We offer pre-ordering so you can pre-purchase items before they become available for immediate delivery. It works almost like any online order: we collect payment information to process your pre-order, and it will then be shipped to you as soon as it is available in the posted delivery window.

Promotional discount codes (coupon codes) may not be combined with any other offers or discounts at time of redemption, unless stated otherwise.

We offer two shipping methods for online orders via UPS:
• (1) Standard ground shipping, FREE, 2-7 Business Days
• (2) 2-Day Delivery, $20, 2 Business Days*

* Delivery times are approximate. Saturdays, Sundays, and holidays are not considered Business Days. Orders received at our fulfillment center before 9:00 AM PST should ship the same day; orders received after 9:00 AM PST should ship the next Business Day.

NOTE: All deliveries to Puerto Rico, Guam, APO/FPO, and P.O. boxes are shipped via our Standard Ground Shipping method only. For Hawaii, Alaska, Guam, and all APO/FPO and P.O. boxes, please allow additional time for delivery to these destinations.

Currently, we are only shipping in the U.S., but we plan to begin shipping internationally soon. Sign up for our newsletter to stay up to date with all our latest product releases and site features.

Once your order has shipped, an email with your shipment tracking number will be sent to you.

Our mailers are made from 100% recycled cardboard and contain no glue so they can be recycled again. Our eyewear products also include a protective sleeve that is made with 100% recycled materials.

If you are located outside of the United States of America and purchasing goods from our website, you may be entitled to additional rights under mandatory provisions in consumer law in the country in which you reside. Details of our international shipping are provided here.

Yes, we accept returns of any Covalent item, based on these conditions:
• Your return must be processed within 30 days of receipt of the order
• Product(s) must be in unworn, unused condition
• Product(s) must include all original packaging, tags, and other components
• Product(s) cannot have been washed, worn, or altered
• Product(s) must have been purchased at full price (sale items are not eligible for returns)

If you need to return your Covalent product and it meets all our conditions, you may do so by using our Returns Portal HERE. If you have any trouble using our portal to process your return please email us at shop@aircarbon.com

We’ll issue a refund for your returned item(s) to the same form of payment used to purchase them, minus the cost of shipping. If you’ve made purchases with a credit card, the refunded amount will appear on a future billing statement. You’ll get an email confirming the completion of your refund.

We aim to process your refund within two (2) business days of your return being received and approved.

If you wish to try another style, simply return it for a store credit or refund and purchase the new item separately. Purchasing the item separately at your convenience ensures that it isn’t sold out before your return is processed.

AirCarbon® Leather Goods: subject to applicable conditions and exclusions, Covalent products are protected from the original date of purchase by a one-year limited warranty (proof of purchase required). If a Covalent product proves to be defective in material or workmanship under regular use anytime within the first year, we will repair or replace the item free of charge with the same or a comparable product. Defective goods will not be returned to the customer. Note that the customer is responsible for any costs associated with shipping the defective product to us for repair or replacement.

Over time, your Covalent goods will acquire a patina and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look of your Covalent goods. Please refer to our Product Care Guidelines for further information on caring for your goods.

Eyewear Goods: subject to applicable conditions and exclusions, eyewear is protected from the original date of purchase by a one-year limited warranty (proof of purchase is required). If the eyewear proves to be defective in material or workmanship under regular use any time within the warranty period, we will replace them with the same or a comparable product free of charge. If you feel the eyewear has a manufacturer’s defect, please return the item to the place of purchase.

Contact for customer care in the U.S.: customercare@covalentfashion.com

THIS WARRANTY DOES NOT COVER:
• Damage resulting from, in the opinion of Covalent, improper handling, lack of care, accidents, inappropriate use, modification, attempted repair, negligence, and/or failure to follow the proper care and handling of the product post-purchase.
• Products that are not purchased from the Covalent official website.

The foregoing warranties and remedies are exclusive and in lieu of all other warranties, terms or conditions, express, implied or statutory, as to any matter whatsoever, including, without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, title, and non-infringement, all of which are expressly disclaimed by Covalent. Covalent shall not be liable for incidental, consequential, indirect, special, or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence), strict product liability or any other theory, even if Covalent has been advised of the possibility of such damages and even if any limited remedy specified herein is deemed to have failed of its essential purpose. Covalent’s entire liability shall be limited to replacement or repair of the purchase price paid, at Covalent’s sole option.

Some states do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages, so the above limitations and exclusions may be limited in their application to you. When implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights; you may have other rights that may vary depending on local law. Your statutory rights are not affected.

Covalent is committed to protecting your private information. Covalent’s Customer Privacy Policy can be found HERE.

Covalent products are unique for a number of reasons, but foremost because each product is crafted with our unique AirCarbon® biomaterial. We encourage you to learn more about AirCarbon by visiting our AirCarbon page on covalentfashion.com

AirCarbon is a material made by microorganisms found in the ocean. More specifically, microorganisms from the ocean covalently bond dissolved oxygen from air with carbon from greenhouse gas to make a meltable energy storage material called PHB: a molecule made in almost all known life on Earth, from algae to humans. We purify that material in a fine white powder and can then use it to replace plastic, acetate, fiber, and animal leather. Learn more HERE.

AirCarbon® Leather is currently composed of fifty-one percent AirCarbon by weight, and AirCarbon Resin currently consists of seventy-eight percent AirCarbon by weight. Synthetic and natural materials comprise the remaining weight. AirCarbon Leather contains dry natural rubber.

Yes, in addition to being a regenerative material, AirCarbon® Leather is also vegan and contains no animal components. The microorganism component of the AirCarbon production process is non-animal.

First and foremost, it is a material made by life: a material that connects us, and that requires no animals or food crops to produce. Second, by using greenhouse gas a resource, the production of AirCarbon is carbon-negative, meaning it results in a net reduction in the amount of CO2e in the air. That makes AirCarbon more than sustainable—it makes it regenerative, resulting in a net restoration to the environment.

If you ever decide to part ways with your Covalent product, send it back to us so that we can reform it into a new product and help keep its carbon sequestered.

The carbon footprint of all Covalent products are third-party verified through life cycle analyses carried out by SCS Global Services. The carbon footprint of AirCarbon® is third-party certified by a life cycle analysis carried out by Carbon Trust.

Currently, AirCarbon® Leather products are sourced, manufactured, and assembled in the United States.

Covalent eyewear uses AirCarbon Resin that is manufactured in the United States; AirCarbon Resin is shipped to Italy, where it is transformed into frames and assembled by expert artisans to create the highest quality finished eyewear possible.

The safety of our workers, fair wages and benefits, quality of workmanship, and minimizing the impact of our production on the environment throughout our entire supply chain are our manufacturing priorities.

FOR ROUTINE CLEANING Wipe down with a clean, damp cloth.
FOR SPOTS AND STAINS Apply a mild, nonabrasive soap solution with a clean, wet sponge. Rinse thoroughly and let air dry.
FOR BUTTER, OIL, SURF WAX, OR GREASE Wipe the leather with a clean, dry cloth and let the remainder of the oil or wax dissipate into the leather.

FOR ROUTINE CLEANING Wipe down with a dry clean, soft cloth.
FOR SPOTS AND STAINS Do not use soiled or abrasive cloths. Use only mild, nonabrasive soap and dry using a clean, soft cloth. Store the eyewear in the sleeve provided for protection when not in use.

Every day, microorganisms in the ocean take air and carbon from greenhouse gas dissolved in saltwater and turn it into a molecule called PHB inside of their cells. We figured out, over the course of seventeen years, how to replicate the process that occurs in the ocean and make PHB on land. To do this, we create conditions like the ocean in a large tank filled with saltwater, and feed natural microorganisms from the ocean the same nutrients they use in the ocean—salts, air, and carbon from greenhouse gas, such as methane and carbon dioxide—using renewable power. The net result: a material we call AirCarbon®, made through a biological carbon capture process.

The greenhouse gas to make AirCarbon can be sourced from both methane and carbon dioxide, including from farms, ethanol plants, landfills, abandoned coal mines, and direct air capture. Since methane traps 23 times more heat than carbon dioxide, we prefer to use methane. Over the years, we have used methane from dairy farm digesters and food waste digesters, as well as carbon dioxide from ethanol plants. Today, we buy renewable power from the power grid, and similarly we contract with an operator capturing methane emissions from an abandoned coal mine system, who captures the methane emissions, separates them from other gases, and injects them into the natural gas grid, by which they are then contractually delivered to us. We like this approach for both renewable power and sustainable methane delivery because it leverages existing scalable infrastructure.

We intentionally design our products to be upcycled. While our products are mostly composed of biodegradable materials, they are not biodegradable. We want to ensure that you enjoy your Covalent products for a long time. Once your product has reached the end of its life cycle, it can be returned to us through our circular return program, where it will be transformed into something new.

Covalent uses IBM-powered blockchain technology to help you track the specific carbon impact of your product. Onto each Covalent product is printed a unique 12-digit number, which represents the precise time that air and greenhouse gas were turned into the AirCarbon® within the product you are holding. We call it the Carbon Date. Type in your product’s Carbon Date anywhere you see the Carbon Date form (hint: it has six blocks arranged in a hex shape) or HERE to explore the steps that brought your product to life—from the moment we brought in greenhouse gases as food for our ocean microorganisms to the moment your Covalent product was ready to ship.

In the simplest terms, blockchain is a series of digital information inputs (the “blocks”) that are stored within a public database in a unique and unalterable sequence (the “chain”). Since the type and order of a blockchain is shared on multiple databases, it cannot be altered, because all of the other databases would recognize that alteration as misaligned with the original blockchain and prevent its acceptance. As such, a blockchain becomes a permanent ledger of information that is immutable, making it a safe and secure way to create identification data related to production provenance--that is, where something came from--since it cannot be changed.

Using blockchain enables us to affirm and communicate the specific carbon footprint associated with Covalent products with the highest level of accuracy.

For Covalent Gen Alpha eyewear, your Carbon Date is located on the outer right temple. It comes in a date format like this: Year.Month.Day - Hour:Minute:Second.
For Covalent AirCarbon® Leather products, your Carbon Date appears on the exterior of your product as a 12-digit hexagon-shaped stamp, which also follows the same clockwise order of Year, Month, Day, Hour, Minute, Second, starting in the bottom left position.